F & I Webinar with Protective

Education & Training, Webinar

F & I with Paul Sheldon of Protective

March 7-10, 2022
10:00 am – 11:30 am

FREE to PRVCA members
$100 for non-members

Protective Asset Protection

Paul Sheldon, Instructor

This session is a $1,500 value

Not a PRVCA member?
Visit www.prvca.org or email daniel@prvca.org for more information

Membership includes free year-round training events

Session 1 – Laying the Foundation
What do customers value today? This session will cover planning for your post pandemic F&I
processes and post pandemic customer concerns. You will learn the five buying decisions, discuss servicing versus selling, six buying moves, and finish with the three steps to F&Isuccess.

Session 2: Gathering Information
This session will cover the four responsibilities of F&I, leveraging the “Bell-Curve” for professional success, cover best practices with an F&I model review, and discuss process psychology. This session will also cover information gathering, customer interview and meet and greet techniques. Learn what you need to know and how to find out.

Session 3: Best Practices
This session will cover a best practice F&I model review, tips for completing your non-financial documentation, how to introduce your menu of options, and how to navigate your menu for optimum success.

Session 4: Overcoming Objections
This session will cover the art of de-escalation, addressing objections or concerns, and help
you understand why your customer said “no.” Learn how to overcome objections in your own

F & I with Protective registration

Company Name
Company Contact
Attendee 1 Name
Attendee 2 Name
Attendee 3 Name
Attendee 4 Name

Please return this form via email to education@prvca.org or by faxing
717-303.0297 no later than Wednesday, March 2, 2021

Please send any cancellations via email at education@prvca.org or by calling
888-303-2887 no later than 48 hours in advance.

Upcoming training for 2022:

• February 16, 2022 Norcold – Stoltzfus RV & Marine, West Chester
• February 21, 2022 RV Electricity with Mike Sokol – Keller Marine & RV, Port Trevorton
• Date TBD Red Flags/Safeguard compliance webinar with Don Busey of PAA
• March 14-17 2022 Parts & Accessories webinar series with Spader
• September 2022 America’s Largest RV Show Hershey® training