(Fairfax, VA) — The National RV Dealers Association (RVDA) is pleased to announce the relaunch of the endorsed Customer Tracking and Reporting System, made available through Customer Service Intelligence (CSI).
“CSI’s new system is a state-of-the-art customer follow-up tool for RV dealers and their employees,” said RVDA President Phil Ingrassia. “The program is ideal for use in the sales, service, and parts departments and can enhance engagement with customers and increase overall satisfaction with the dealership.”
CSI’s Customer Tracking and Reporting System is an all-new, cloud-based program available around-the-clock, seven days a week. The CSI system give dealers the ability to track, measure, and manage customer interactions with the dealership and its employees.
Regarding tracking, CSI follows up on customers with a personalized telephone call to make sure they are satisfied. To measure effectiveness, CSI will supply dealers with reporting on trends within their dealership that allow them to make more informed business decisions. In addition, dealers receive daily alerts and monthly reports via email. For the first 90 days, CSI will sit with the dealer and review the reports to guide dealers how to best use the information. These features equip dealers with significant information that can be used to properly manage their staff — impacting employee productivity and company growth.
To sign up for the program or for more information, call CSI at (800) 835-5274 or send an e-mail to [email protected].
The Recreation Vehicle Dealers Association is the only national organization dedicated to supporting RV retailer’s efforts through education, member services, industry leadership, and market expansion programs. The association’s members include RV dealers, RV rental operators, and RV aftermarket sales and service locations. The RV Assistance Corporation (RVAC), the for-profit subsidiary of RVDA, assists with the development of member benefits and develops additional revenue sources for the association. For more information, visit www.rvda.org.
About Customer Service Intelligence, Inc (CSI)
For nearly 30 years, CSI has been following up with our clients’ customers using our unique Customer Follow-Up Survey Program. We primarily collect “Voice of Customer” information and data, but also have an offering for Employee Surveys for your staff – as well as a fully functioning Virtual BDC (Business Development Center) for your prospecting needs. CSI tracks Net Promoter Score, Consumer Satisfaction Index, Industry Benchmarks and more. Through customer data, market research, and employee opinion we provide you with a full-spectrum analysis of your business processes and culture and how you measure up to your industry-leading peers.
Courtesy of RVDA