RVDA Launches 2022 Dealer Satisfaction Index (DSI) Survey

Jun 24, 2022 | Member News

(Fairfax, VA) — RVDA has launched the 2022 Dealer Satisfaction Index (DSI) survey and U.S. and Canadian dealers will have until Sept. 9 to rate the manufacturers/brands whose products they sell.  “The DSI is a confidential survey measuring the level of satisfaction with the manufacturers in areas of vital interest to dealers,” said RVDA President Phil Ingrassia. “With the increase in sales and service activity the industry has experienced over the past two years, it is more important than ever for dealers to provide feedback to the manufacturers through the DSI survey.”  When rating their brands/manufacturers, RVDA asks dealers to express their level of satisfaction on four core issues: 

·         Reliability/quality 

·         Parts 

·         Warranty 

·         Sales 

 This is the 28th year RVDA has conducted the DSI survey and is one of the tools the association uses to improve dealer-manufacturer relations. To access the online survey, dealers can click here.  RVDA is the national association representing RV retailers in the U.S. The association’s members include RV dealers, RV rental operators, and RV aftermarket sales and service locations. RVDA of Canada is a national, volunteer federation of provincial and regional RVDA associations which exists to protect and promote the interests and welfare of RV dealers across Canada.