December 6 & 20 2019
January 17 & 31, 2020
February 14 & 28, 2020
March 6, 13 & 20, 2020
Have to Miss a Webinar?
Audio recordings will be available after the webinar has ended.
10:00 AM – 11:30 AM
This webinar series will define the role of the service writer, evaluate customer skills and customer satisfaction.
- Learn how to identify the customer’s expectations and how they can be influenced, be proactive instead of reactive, and manage your work orders
- Learn the Seven Step Process and how the Pareto Principle affects your business
- Discover the priority of service and the guiding principles of great service
- Learn the details of appointment setting, reception, dispatching, quality control, invoicing, tracking your workflow, service delivery, and service follow-up
This webinar series is designed help Service Writers dive deeper into the service sale process and make the road to the sale smooth!
About the Insturctor
Greg Dewalt grew up in a family owned RV dealership in Pennsylvania and has been active in all aspects of the RV dealership including General Manager, Sales manager, Service Manager and RV Technician, but his true-love is ﬁxed operations. He also served in many General Manage-ment duties, where he was instrumental in building and maintaining dealership budgeting, reporting and goal realization.
He has authored numerous articles for RV Daily Report, and RV-Pro