Paul Sheldon, national director of specialty products for Spectrum Automotive Agency Division, will explore the essential F&I strategies that create a dealership culture that is customer-first and customer driven during a workshop at the upcoming RV Dealers Convention.

“Create and Maintain a Customer-Focused Dealership Culture Through F&I” will be presented from 8 to 9 a.m. on Thursday, Nov. 13, as part of the business innovation track of workshops.

F&I not only can be a profit center during a tough economy, but it also can be a reliable way to develop customer loyalty for RV dealerships.

Learning outcomes for this session:

About the RV Dealers Convention/Expo

The convention allows North America’s top dealership personnel to forge valuable connections with peers, industry leaders, and potential business partners in the Expo. Dealership professionals can expand their network and gain insights from the best in the RV industry. 

The dealer-organized RVDA Convention will provide an in-depth look into the current sales landscape. Attendees will have access to valuable resources to optimize all departments within a dealership, including fixed operations.

To register for the 2025 RV Dealers Convention/Expo click here. Regular updates will be posted on the convention website, Facebook, Instagram, LinkedIn, and X.   

The Convention/Expo will take place Nov. 10-14, 2025, at Paris Las Vegas and is sponsored by RVDA of U.S., RVDA of Canada, and the Mike Molino RV Learning Center.