Mark Goldsmith, a national trainer with iA Dealer Services, will conduct a workshop that will explore the importance of active listening, asking the right questions, and utilizing nonverbal communication to build that relationship with your dealership clients during the RV Dealers Convention/Expo, November 11-15 in Las Vegas.

Effective communication often is the key to building rapport and trust with a dealership’s customer base.

At 2 p.m. on Nov. 13, Goldsmith will lead “The Power of Effective Communication” in the business innovation education track. By the end of the workshop, dealers will be empowered to use communication to lead to improved customer satisfaction, increased sales, and long-term dealership and brand loyalty.

Learning objectives for this session:

About the RV Dealers Convention/Expo
The convention allows North America’s top dealership personnel to forge valuable connections with peers, industry leaders, and potential business partners in the Expo. Dealership professionals can expand their network and gain insights from the best in the RV industry. 

The dealer-organized RVDA Convention will provide an in-depth look into the current sales landscape. Attendees will have access to valuable resources to optimize all departments within a dealership, including fixed operations.

To register for the 2024 RV Dealers Convention/Expo click here. Regular updates will be posted on the convention website, Facebook, Instagram, LinkedIn, and X.   

The event is sponsored by RVDA of the U.S., RVDA of Canada, and the Mike Molino RV Learning Center.

Companies interested in partnership or sponsorship opportunities can contact Julie Newhouse at (703) 364-5518 or email [email protected].